Need Help? Frequently Asked Questions
How long will it take to receive my order?
All orders are shipped directly from our factory in Rutland, Vermont within 1-3 days, excluding weekends and holidays. Most orders ship within 24 hours.
Shipping within the United States typically takes 3-5 days.
Shipping to Canada may take up to 9 business days.
We do not offer expedited shipping.
Do You Ship Internationally?
No, we only ship within the United States and Canada
What carriers do you use for shipping?
All orders are shipped US Postal Service Priority Mail
How much is Shipping?
Shipments within the United States are a flat rate of $4.50 per order.
Shipments to Canada are a flat rate of $9.50 per order.
Will I receive Confirmation and Tracking emails on my order?
When your order ships you will receive an automated tracking email to the email address you used to purchase your cutters. Automated email can sometimes end up in your SPAM or JUNK folder depending on your email inbox settings, please be sure to check.
I just placed my order. What if I need to make a change?
Our orders are processed immediately, and most orders ship within hours. Therefore, we are unable to change or cancel your order once it has been submitted.
My package shows as being delivered, but I have not received it.
Once an order has been marked as delivered by the postal service, we are unable to retrieve information on it. Please contact your local Post Office if you believe an error has occurred.
What is your return and refund policy?
Due to regulatory issues, we cannot accept returns on cookie cutters.
Refunds are handled on a case-by-case basis, please call 1-800-252-6798 if you require a refund for any reason.
What do the measurements mean?
In the world of cookie cutters measuring cutters is not a perfect science, but it is close! Cookie cutters are measured by their largest dimension. For example, our Holy Cross shape below is labeled 4 1/8" because it is that tall. Our Football Helmet shape is labeled 3 1/2" because it is that wide. Measuring cutters this way allows you to gauge the overall size of the cutter. All of our measurements are accurate to within 1/8".
How should I care for my cookie cutter?
With proper care your Ann Clark Cookie Cutters will last for generations. Ann Clark USA made steel cookie cutters are not dishwasher safe. Hand wash and dry your cookie cutters immediately after use and do not soak them. A handy tip we also recommend in helping prevent any rust is after turning off your oven, place your cookie cutters on a washed cookie sheet and place in the cooling oven. Let the remaining warmth of the oven dry your cookie sheet and cutters. This tip can also apply to other kitchen items made of steel including decorating tips and spring form pans.
Can you make me a cookie cutter in a custom shape?
Please contact us at 1-800-252-6798 with inquires for custom or promotional shapes.