Shipping & Returns
Where does Ann Clark Ltd. ship to?
Ann Clark Ltd. currently ships to the United States and Canada.
How can I order Ann Clark Cookie Cutters if I don't live in the US or Canada?
Please consider visiting the Ann Clark Cookie Cutter Storefront on Amazon.
How much does shipping cost?
Ann Clark offers flat rate shipping. There is a $4.50 shipping charge for packages shipped within the United States. There is a $9.50 shipping charge for packages shipped to Canada.
How quickly will my order ship?
If your order is placed before 3:00 pm EST, it will be processed for shipping within 3 – 5 business days. All orders are shipped ground through the United States Postal Service (USPS) from our facility in Vermont. Please allow 7 – 10 days for delivery.
What if I need my order faster? Do you offer rush shipping?
If you need your cookie cutters faster please visit the Ann Clark Cookie Cutter Storefront on Amazon and select a rush shipping method. We do not currently offer rush shipping from the AnnClarkCookieCutters.com website.
I forgot to add an item. If I contact Ann Clark can it be added to my order?
Ann Clark cannot presently accommodate this request. Orders sent to our shipping department are automated and are not easily modified.
When will I be emailed my tracking information?
You will emailed your tracking information after 5pm EST on the day your package has shipped. If you have not received your tracking information 3 business days after placing your order, you are welcome to contact our customer service department.
Should I include a comment for special delivery requests or concerns?
Please don't. Ann Clark Ltd. does not have a good way to relay this information to your local postal carrier. Please make arrangements with your local post office concerning special delivery requests or concerns.
At Ann Clark, we want our customers to be satisfied with the products they receive.
» Please notify us if your product is defective and we will replace it.
Please DO NOT return your product to Ann Clark Ltd.
For health and safety concerns we can not accept returned products that may have come in contact with food.